Using any of the following methods
By Phone
The easiest way to get in touch is by phone, we can be reached by calling
01423 322915 01904 749071 0113 816 0249
By Email
You can also email Solar Plus Yorkshire Ltd on the following email address
solarplus68@gmail.com
By Post
Our business is located at the following address
11 Ladywell Rd
Boroughbridge
York
North Yorkshire
YO51 9HL
Solar Plus Yorkshire Limited
Registered Address: Unit 7a Poplars Industrial Estate, Boroughbridge, York, England, YO51 9HS
Company No: 07198123
Registered in: England and Wales or Scotland.
CUSTOMER CARE
Complaints Policy
The business always endeavours to provide the best service. However, on rare occasions there may be times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service. Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to use their Alternative Dispute Resolution.